FREQUENTLY ASKED QUESTIONS
Please read through all policies and procedures listed below before sign up.
How do I book an appointment with a therapist as a new client?
Visit www.wehelpnola.com.
Click on the "Therapy Booking" tab under the main menu.
To browse through our database of clinicians and find the right one for you, select the “View Our Therapists” option from the ‘Therapy Booking’ drop down menu.
Specifications for Tele-Therapy or In Person based on the clinician will be listed underneath their name and credentials.
To schedule a session once you have chosen a therapist, select the “Schedule a Session” option from the ‘Therapy Booking’ drop down menu.
Go to Psychotherapy: New Clients and select “Book”.
Once you select the clinician you would like to book with, you will be taken to their calendar scheduling page and select the available date and time.
After you enter your contact information and employer, you will receive a confirmation email of your booking!
Please make sure you are using the same name (ie. not signing up under different nicknames, different spellings, etc.) and email each time you sign up.
How do I book an appointment with a therapist as an existing client?
Visit www.wehelpnola.com.
Click on the "Therapy Booking" tab under the main menu.
Select the “Schedule a Session” option from the ‘Therapy Booking’ drop down menu.
Go to Psychotherapy: Existing Clients and select “Book”.
Once you select your clinician, you will be taken to their calendar scheduling page and select the available date and time.
After you enter your contact information and employer, you will receive a confirmation email of your booking!
What information do I need to book?
All you will need to fill in during sign up is basic contact information! From there you will receive a confirmation email, confirming the date and time of the appointment booked. Your clinician will personally contact you to give further instructions on how to get you set up for your first session.
*If you do not receive any information from your therapist on how to organize your first session at least 24 hours prior, please contact scheduling@wehelpnola.com*
How many appointments do I get per month?
Each client is allotted 2 therapy sessions per month.
What if I need to reschedule?
Simply open your initial confirmation email, on the bottom you will see selections to “change/cancel” your appointment. This will direct you to our scheduling assistant and allow you tore schedule to another open date and time up to 24 hours before your session. *Please note, you are unable to reschedule in our system within 24 hours of your scheduled appointment, any cancellations or reschedules within 24 hours of appointment is considered a late cancel*
What if I need to cancel/what is the cancellation policy?
We adhere to a 24-hour cancellation policy. If you do need to cancel before the 24 hours prior to the appointment, simply access your confirmation e-mail and hit the "cancel" tab at the bottom. You are unable to cancel in our system within 24 hours of your scheduled appointment, any verbal cancellations or reschedules within 24 hours of appointment is considered a late cancellation. Late cancellations or no shows will count towards your two allotted sessions for the month, unless in cases of emergency. If it is a case of emergency, reach out to olivia@wehelpnola.com or your therapist and we can discuss reimbursing sessions to your allotment. If you no show or late cancel multiple times, your services are liable to be suspended for the month.
Please be considerate of your therapist's time and our resources!
What will this cost?
Nothing! All of our services, including therapy, are free to the client! We do encourage a $20 donation to all therapists for all of their amazing time and hard work, especially as they work for WeHelp on a lower scale in order to make these services so accessible, but this is NOT required! Give more, give less, give nada, we're just happy to have you!
How do I donate to my therapist?
You will receive a feedback survey email 48 hours after your session with a link to donate to your specific therapist if you wish. Don't want to wait? You can donate via Venmo to @wehelpnola, just make sure to include your clinicians name in the memo line!
What if I didn’t have a positive experience with my therapist?
Your feedback, experience, and support is most important to us! It is certainly possible sometimes you just won’t vibe with a particular clinician comparatively to others, and finding a lasting relationship won’t always be perfect on the first try! We have a diverse list of therapists to choose from, so do not hesitate to try a different therapist in this case. A feedback survey is sent to all clients after their session, and we encourage you all to be vocal in both your positive and negative feedback regarding your experience, your clinician, and the process. If your session was especially negative, please make sure to detail your experience in our survey or contact Olivia directly at olivia@wehelpnola.com. This allows us to monitor our staff professionally, protect you all, and maintain full anonymity.
What other resources do you offer?
Visit at wehelpnola.com/resources to see the wellness and organizational services at your disposal! Looking for more? Reach out to olivia@wehelpnola.com to discuss!
Follow us on social media @wehelpnola to stay in the loop of all things WeHelp.
For any further information, questions, or concerns email olivia@wehelpnola.com or call/text 301-461-8846